WSQ E-commerce Logistics | SkillsFuture Singapore
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E-commerce Logistics

For E-commerce Logistics

Course Duration: 2 Days, 16 Hours, including 2hrs 30mins of assessment
Mode of Assessment: Written, Case Study
Attendance Requirements: 75% 
Course Completion Requirements: Meeting Attendance Requirement and graded as COMPETENT for both Written Assessment & Case Study


This course covers how to develop, revise and monitor order fulfilment guidelines with the industry standards and in accordance to defined customer experience as well as execute order fulfilment activities in accordance with service level agreements.


Learning Outcome:

By the end of the course, the learner is able to:

  • Identify the basics of supply chain management and process

  • Manage and review the performance of third-party logistics partners

  • Develop processes for re-ordering of stocks with internal stake holders by tracking inventory levels, forecasting, the inventory that is needed, and suggesting with a sustainable stock model

  • Oversee the processes of order fulfilment processes

  • Create a sustainable order fulfilment process

  • Identify processes for order tracking and the types of order-tracking processes

  • Determine the regulations and requirements of import and export involved in managing e-commerce logistics

Topics Covered:

  • Supply chain management and process

  • Manage third-party logistics partners

  • Review performance of third-party logistics

  • Warehousing operation

  • Inventory management

  • Processing orders

  • Finalizing and developing an order fulfilment procedure

  • Types of tracking process

  • Tracking orders

  • Logistics regulations

  • Import and export activities


Two e-certificates will be awarded to trainees who have demonstrated competency in the WSQ assessment and achieved at least 75% attendance.

  • WSQ Statement of Attainment (SOA)

  • Certification of Achievement by Wong Fong Academy Pte Ltd

Entry Requirements:

  • Minimum GCE “N” level with at least 3 GCE “N” Level Passes

  • Able to speak, listen, write, and read English at a minimum proficiency level of the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 5

  • At least 1 year of sales and marketing working experience

Payment Modes:
at any of our 3 branches
Cheque made payable to Wong Fong Academy Pte Ltd
PayNow to UEN 201110331W
Bank Transfer/GIRO details as below:

  • BANK NAME : United Overseas Bank Limited
  • ACCOUNT NUMBER : 450-302-829-2
  • ACCOUNT HOLDER : Wong Fong Academy Pte Ltd
  • BANK CODE : 7375
  • BRANCH CODE : 001

Please remember to indicate booking number at the remarks column when payment is done by Paynow, Bank Transfer and/or GIRO.

All payment can be made on the day of course commencement at the reception counter. Cheque payment can be mailed to 79 Joo Koon Circle Singapore (629107) at least 3 working days prior to course commencement. Please remember to indicate the booking number at the back of the cheque. We do not accept foreign cheques and money orders.


This course is applicable for SkillsFuture Funding up to 70%* 

Please go to or call Wong Fong Academy at 68633686 for more information.

*From 1 Jan 2022, SkillsFuture course funding will be revised to a baseline of 50% subsidy, with an additional 20% subsidy (up to 70% subsidy) for SMEs and Mid-career individuals (Singapore citizens above 40 years old) . Do note that the funding amount advised is not final and is subject to changes.

If you are a Singaporean aged 25 and above, you can choose to use your SkillsFuture Credit to offset the payment for this course. Visit the SkillsFuture Credit website to choose from the wide range of approved skills-related courses available on the SkillsFuture Credit course directory.

Statement Of Attainment (SOA) from SSG will only be issued for ENGLISH classes